I have never felt so disappointed at a bank…Chinatrust Commercial Bank!
The story started with the problem of the annual fee. I was being charged $NT600 because I have not used my credit card "enough" for the past year. Well, I currently live in the U.S. so that I may not be able to use that credit card so often. Feeling that I should not pay that annual fee, I called and asked for the cancellation of the annual fee. Then, guess what! The bank clerk on the phone dared to say: Since you have not used your credit card, you have to pay the annual fee…or you can cancel the fee as well as the credit card.
Wow! What kind of bank is this? What a service!!!!!
First of all, why should I pay the annual fee since I did not frequently use the card? Maybe this was just because of the poor service from Chinatrust bank.
Second of all, I did not say that I will not use the card any more. I did explain that I will use the card soon after I go back to Taiwan. Just because I do not use it right now does not mean that I will not use it in the future. How dare you tell me to cancel that card just because of the damn $ NT 600.
Finally, this was how Chinatrust bank treated a customer who have kept business with it for more than ten years. For Citi Bank, just a phone call solved everything. (Oh, by the way, it seems that credit card users do not have to pay annual fee in the U.S. SO why banks in Taiwan are so special?????)
To sum up, I strongly suggest people in Taiwan stop business and service with Chinatrust bank. In this modern world, you want to make money…..you got to have good service!!!
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2 comments:
That's aweful!! Any bank in the US would be able to cancel the fee for you, if you can tell them in advance that you're leaveing the country!
I just did that for my sister before I left the States. We opened Bank of America, and it has monthly maintainance fee if you don't save money into your account each month. But I called, and the person canceled it until my sister comes to the States. Of course it has to be a person at managing level.
Cool isn't it?!
Yeah! It's cool. But The acrdit card of Chinatrust bank I had was from Taiwan. I called back Taiwan and asked for the cancelation of the fee. Obviously, chinatrust bank did not worry about losing a long-relationship customer.
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